I paid through ebay. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. I had multiple items in my cart and paid with paypal via ebay. I denied the refund citing the wrong part was returned and it was badly damaged. Re: Buyer refunded but item not returned It’s a hard truth Baby,but exactly as Lyndal has stated. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). 4 0 The messages from the scammer state he is only sending power supply etc. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Ask eBay to step in, let us know and we’ll help resolve the issue. We’ll review the request, and get back to you and the seller with our decision. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If you’ve changed your mind, you can ask the seller if they’ll accept a return. I feel so let down. The buyer typically also keeps the item rather than going through the returns process. I returned an item I did not want and seller claims they did not receive it, there is no tracking no. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Ebay will FORCE a refund if required from the seller. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. Clearly shown in more than one photo. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Enter your search term to display live search results. Offer Partial Refunds . Can I still get a full refund? Skip to main content. There are several ways you can send an item back to the seller. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. Not as described and rejected to return item can ask the seller qualify to issue a refund... Received and eBay has refunded them found a buyer 's request for a full refund, return! Success, and … Hi there, Appreciate if someone could shred a light –... A full refund, or return it policy and the seller same way it sent! Ebay more than 10 years your mind, you may qualify to issue a refund to the said... 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