Thank you for your advice, I will keep this in mind today! Item Not Received (INR). Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. PayPal does not cover USPS mistakes. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. You need to call and go up the ladder. Have a great day. Click Yes to confirm that you received the order. If I end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. I will keepy my paypal account because I've had it for years with 100% verification and reputation, but my confidence in this payment platform is shaken. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. As I understand now, no one else at all is involved in your mail pickup. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. Significantly Not As Described (SNAD). Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. You can have your opinion, but sellers are not responsible for a secure location for delivery. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. I am so sorry to hear of your problem. To be eligible for coverage, a transaction must meet a number of basic requirements, as well … You are responsible for security of mail at your delivery point; that is the responsibility of the seller nor responsibility of the postal service. Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. Always keep all your signed-for goodies for at least 13 months!. I am extremely dissapointed in the position that paypal put me in. But there is no need to panic if you do encounter such a situation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am in contact with the usps who have agreed that based on the photos and weight of the item, it could not have fit into the mailbox. The post office informed him the item was delivered to the address. The buyer is not "responsible for security" as you accused me of. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. Steps to follow when your package shows delivered, but you’ve not received it. That way tracking will show if your item was delivered and there are no arguments. I have a buyer who is requesting credit for an item that he purchased that he says he never received. I will visit the post office as soon as it opens tomorrow to inqure further. I got the package. Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. I am surprised that this is the stance of PayPal. Re: Item not received- tracking says delivered. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. I would pay a higher price for an item on amazon than to be **bleep** over by ebay/paypal. I asked a few neighbors if perhaps the key to the community lock box was placed in their mailbox by accident and it was not. Plus, the signature line on the "proof of delivery" was blank. Re: Tracking status shows delivered but item was not received. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Probably a few years ago now. It is never, ever the buyers fault and if someone needs to take a loss between the buyer and seller, of course its the seller! They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. I know that it is but natural to assume the worst, but it may not be the case at all. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. The tracking on the item says that it was delivered. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. The real problem, however, was your local postal service, not PayPal. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). Why is that folks know the terms of other payment processors and not PayPal? From my research it seems like I would be out of luck, as the tracking says delivered and to my city and zip. Item Not Received – You bought something but didn’t receive it. The only way this could be about security is if someone broke into my smaller mailbox to get that key. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. I have made many high dollar purchases via paypal/ebay. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. What PayPal Seller Protection doesn’t cover. Completely out of our control and my mission was to package and ship it. We have a community lockbox that the postal agent places parcels into, and then places they key into our smaller mailbox. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Same seller fraud. PayPal has purchase protection but it is not 100%. I ordered a OnePlus 3T and some accessories last week. The reason for the comments was that your description of delivery point was confusing as you mentioned a community and someone else managing mail. That way tracking will show if your item was delivered and there are no arguments. I know that it is but natural to assume the worst, but it may not be the case at all. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. I really hope this isn't the case. read my post under jupiter1. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Click Confirm receipt. You need to contact your local postmaster. He then said he will open a claim and I received an automated message from Amazon about … Yes. That’s not actually correct. As I understand it I am basically out of luck as far as paypal goes. By browsing this website, you consent to the use of cookies. well,you can play the same game,after you lose the case of item not received,file item not as described and return … If it was delivered over a month ago as stated, then 30 day has expired. However, I honestly did not get the package. Amazon holds the position that only a signature is proof of delivery. Sorry, slip of the finger. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. I bought something on eBay like 3 weeks ago. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). This content may be old or outdated. Do you have your personal parcel locker or do multiple people have access to the parcel locker at the same time. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I got this dumb web extention that points me to cheaper stuff on ebay- now I know it is completely not worth it. eBay/PayPal item not received but usps says delivered? however you ask eBay to step in and help within this time, if you still haven't received your item. Im sorry you lost 1000 dollars. Item Not Received (INR). In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Or, the postal agent placed the key into the wrong mailbox. I know that this is a usps goof. The "protection" is a thin veil at best. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. ***Not all purchases require receipt confirmation. I asked the desk at my apartment complex, and they did not recieve anything. It’s always a good idea to check no matter what. Steps to follow when your package shows delivered, but you’ve not received it. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. This content may be old or outdated. All in all around $460-470. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. It shows a signature too. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. I'm really disappointed in royal mail. I sold an item via royal mail first class signed for. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. You'll be able to communicate with the seller and request for a refund through PayPal's platform. "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.". You can do this in eBay's Resolution Center or the PayPal Resolution Center. I will not purchase on ebay again nor will I use paypal as a method of payment again. I went to my own small mailbox to check for the key, and the key was not inside. 3) The item was delivered elsewhere by mistake, like the neighbors for example. Delivered elsewhere by mistake, like the neighbors for example why is that know! That folks know the terms of other payment processors and not PayPal i assumed would... Shows it was a business address, i honestly did not receive anything for me paid... I use PayPal as a method of payment again from the transaction was,... Mail, there is no need to call and go up the ladder checked paypal item not received but tracking says delivered on! 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