Buyer returned a bike completely trashed with scratches and dents everywhere. She refused to do so, she kept the item, and paypal refunded her money. Resolve an item not received request. Gets refunded. _ I sent him back the item _ he refunded the item but not the return postage costs . Just be glad the item was found and hope it can be worked out. You received the item. I sold a collectable item for £109 plus post and heard nothing, then on the 29th day received a return request stating that the buyer “thought it would be bigger”. The wrath of a seller scorned can be brutal. I was refunded and the item arrived later. Now the buyer has not send back the item and does not respond to any of my emails. I have accepted the refund request and I am waiting for the buyer to send me the item back. In this regard, Paypal does have a buyer protection scheme but it doesn’t always apply and you must take certain steps before you can use it. This is something that PayPal has always done even though it does not follow the industry standard. Since you refunded previously for non-delivery (at the time) the matter was considered settled at that time. This has been a nice perk that PayPal merchants have enjoyed for many years. Some Amazon buyers are really impatient. I have filed formal complaint, all can be documented and eBay has done nothing. However if the buyer paid you with a card or transfer from a bank account then the refund will be returned to the source of payment he used. In the note, you could let the buyer know, since he has been refunded, that if he no longer wants the item, he can return it (offer to pay return shipping) or pay the invoice for the item. I lost about $50 on the deal. If you had gotten the item back you would have been ok. if item stayed lost, well you would be out some money but that is part of doing business. Buyer Protection The buyer protection program offered by PayPal helps protect buyers from fraud in the form of misrepresentation or not delivering an item. good one wanting to pay them back--in china some people work their fingers to the bone for $5 a week---and not just a 40 hour week. Ebay have no legal right to make judgement (and assume the buyer is correct) but that does not stop them doing it. I offered to pay and the buyer said due to my honesty to just keep the item. Close. Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim, if: You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s physical store, except for in-person PayPal QR code goods and services transactions, or 4 1 14. Unsigned: Tweet The buyer may not be checking messages. I did not sign that the ITEM as received. I paid through ebay. I signed that the PACKAGE was received. After this, eBay will step in. If your item is in the package, great. You did not pay for it. Ring up and talk to either ebay or paypal depending on which it was, and ask for their advice. The buyer received it and wanted to send it back, I agreed and refunded him right away before receiving the item (the rules of the game are pretty unclear, but after all I understand I should have never refunded the buyer before I received the item). It was only £4. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. Obviously if it was a lot of money that's different. If the money was in your paypal account it will have refunded the buyer. 25 April 2008 at 11:40AM edited 30 November -1 at 1:00AM in Ebay, ... - Refunds will not be given until the item is returned (you wouldn't ask for a refund in a shop without taking the item back with you). eBay obviously do not protect its sellers and will not be selling again ever on eBay. You can delete the video, If it isn't in the package, you have evidence to send to PayPal. Then buyer turns around and ask for a refund. Buyer says not received, opens Item not received case. Do i get this back? In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. If you just refunded and it was closed, then I'm not sure what you can do. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. Paypal was not helpful in this case. I sent a set of books that sold for 244.99. The tracking number did not show my address, did not fit the weight of my package, was delivered across the country on the next day after my item was shipped. I recently sold a bike to a guy for 1000$ and he claimed that I advertised the wrong bike and that it was a different model. After two days, I saw that the payment is automatically returned to buyer without any dispute: Status: Reversed Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. The net amount returned to the buyer is $97.10. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. PayPal item not received questions. You can see in the refund transaction that PayPal returned the $2.90 payment fee back to the seller. If you have a conscience send it back. If she would have returned the item to me then I could have gone to the PO to file an insurance claim IF the item was actually damaged as the buyer claimed. The item was not received. 4 0 ... Amazon automatically went ahead and refunded them. I have no idea how the seller obtained the fake tracking number. Ebay have not seen the item so do not have a clue whether it is "excellent" or not. jamadaia UKBF Newcomer Free Member. eBay & PayPal policy does not require buyer to show proof that item is returned to seller. Rant. Since she never returned the item to me, I don't know if it was actually damaged. B) If the return costs were deducted from the refund of your item, please attach the following 2 pieces of documentation: • A copy of the payment email from the merchant or PayPal, showing the initial price of the item you have returned • A copy of the refund email form the merchant or PayPal, showing the amount refunded to you. Cash is safer for both of you. This will refund not only the amount you received, but also the PayPal fees associated with the transaction. Suddenly, PayPal refunds have become onerous...Hopefully, the new … It is not yours.You should send it back. Item delivered. When I go into my paypal history, I do not see the email address of the seller. Rant. You could try sending a courteous note and an invoice through PayPal. Received payment through paypal and 2 days later the buyer wants a refund claiming the item is defective (which wasn’t when i sent it). (which they did by instructing paypal to refund YOUR money). I kept checking the dc # and received the message that it was delivered on July 28th, two days after the buyer got their refund. PayPal is reinstating a controversial policy around its handling of fees in the event of a refund. The item received does not match the listing description. Amazon refunded buyer but item was not returned. It was a Doctor Who model built to scale by Character Options. I auctioned an item worth £725 on ebay. ... - Refunds will not be given for buyer's postage cost in returning item. I requested further details like was it still sealed and in mint condition etc. Ebay gave the buyer a refund. I signed for the package and opened it at home--likely the signing was the big evidence for PayPal. most item from china or india take over a month to send them---66 days is far too long---he must have sat on the order waiting for stock or was just slack sending it out---paypal is the way to go--and use the ebay item number as ref. Gets refunded. The issue is unable to be resolved with the seller. Posted by 4 months ago. I had delivery confirmation on it but it had not been updated to show the item had been received. 1) I do not have the seller's emails address. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I want to pay for the item but there are 2 issues. Thread Status: Not open for further replies. I had multiple items in my cart and paid with paypal via ebay. Perhaps decide if the cost of the item is worth the hassle. Buyer says not received, opens Item not received case. But now I have received a chargeback from PayPal … Paypal delined to pay the buyer protection for an item I did not receive. If she pays by paypal and it is not as described she has to prove the item has been returned (ie courier with online tracking) before paypal will give her back the money. Ebay had no legal right to interfere with the auction/sale. An eBay buyer is not allowed to open an eBay Money Back Guarantee refund request if: A refund or reimbursement from the seller or payment provider has been received. And in that case, I see the "eBay Money Back Guarantee" is covering the return postage costs. Paypal payment has been marked as Completed, so I sent the CD immediately registered with tracking number to the Paypal shipping address and changed the status of order to shipped on Discogs (unfortunatelly not in Paypal). If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Buyer received $670.00 refund for my item, refused to return item & then listed item for sale on their eBay site. You never know you may end up in small claims court. I've received a refund before and then the goods have turned up. The minute I approved the refund, the amount was immediately deducted from my account despite the buyer not having shipped the item back to me. PayPal is changing their terms, so that if you refund a buyer, they will now be keeping the 2.9% fee they charged on the original amount, in addition to the $0.30 transaction fee that they never refunded. Now I am not only out of the money but without the bag too! Here’s what you need to know: 1. I have been charged £28 listing fee from ebay. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. 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