Hey, Alicia. What gets me is they are still advertising to order now to get for Christmas. This company has the worst customer service available. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. Thanks for reaching out and providing your feedback. I will never order anything from this place again. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. Hello, Chuck. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Do not buy from this company. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. No one to pick up phone and wont reply to emails. I too will be calling the BBB. Hey, Courtney. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. This place is a rip-off. Ok this place is the WORST. Personalization Mall sells the VERY WORST merchandise I have ever seen. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. Ordered some Christmas and bereavement gifts on November 28, 2020. I sent an email and again have not heard anything regarding my order. After putting my review on this site, I got a response from Personalized Mall. After I purchased (no returns), now the delivery date was pending. At Personalization Mall you'll find exclusive designs and options you won't see anywhere else. Hoeveel sterren zou jij Personalization Mall geven? I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. No gifts to give nephew on bday. I was very amazed when i saw the products. Ordered gifts for a 21st bday on 11/30. I will able to give my family this WONDERFUL GIFT tomorrow!! Hello, Annette. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. Ile gwiazdek dał(a)byś Personalization Mall? Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. So, my item has not moved since 12/4/20?? I will call my credit card to dispute their charges. The customer service rep is saying my first order was received via fed ex on the 15th. I keep checking the shipping information, but USPS doesn't show even having received my order. Hello, Cecilia. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. You can’t get any service over the phone and they never call you back. Just that response let me further no they could care less about the meaning behind this purchase. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. Hey, Carol. THEY LOST MY PACKAGE...). Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. It said "lable created," but i did not see it moves like last time. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. This service is a joke! On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. I tried emailing and they come back "unable to deliver". Encuentre la mejor selección de fabricantes personalization mall y catálogo de productos personalization mall baratos de alta calidad para el mercado de hablantes de spanish en alibaba.com They should have reached out to me so we could have intervened sooner. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. Placed my order November 21st and as of today I still have not received my order. They have nothing of value in their line. I have 16 emails from them about the two items I ordered. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. You always get FREE Personalization! Thanks for your patience, Chuck. How do I check my tracking to see where my package is!! I am going to forward your order details and comments to our customer service management team immediately so that they can review further. 99 ($0.79/Ounce) 516 mil Me gusta. Right now I wouldn’t even give them a 1 star review. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. Well, you guessed it -- no handles! We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. I want to make people aware of the bad reviews this company holds based on these exact matters. I will forward your order details and comments to our customer service management team immediately for review. Personalized bath towel ($29.00) looks like the design was spray painted on. I'd leave a ZERO if I could. Classic bait and switch. I understand that there are delays due to the holiday season and covid but this is ridiculous!! 1-16 of 271 results for "personalization mall" Skip to main search results Eligible for Free Shipping. We are thrilled to hear you are enjoying your personalized gift. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. I payed more for shipping then my order. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Very disappointed. Hey, Charlene. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. Personalization Mall. The order was placed on 11/27/20. Your experience can help others make better choices. I am so EXCITED and HAPPY. I still dont have them and it is 12/21. I made my Christmas gift purchase 3 weeks ago. We appreciate your continued patience, Courtney. This is absolutely ridiculous! Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. I have all positive reviews on google I'm never one to post bad things. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. Rest assured, we do still expect your order to arrive in time for Christmas. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Thanks for your continued patience, Jennifer. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. You may continue to request a refund via email or phone with our customer service team if you so choose. PersonalizationMall.com benefits and perks, including insurance benefits, retirement benefits, and vacation policy. What a rip-off. Might as well of been wrapped in a paper towel. Still waiting on my package....when is it coming? I am now requesting a refund and filing a complaint with the BBB. Hey, JT. It says it was processed December 2 and shipped on December 8. I'm never ordering from Personalization Mall again! I can't believe I have to give a star rating to something I believe is a huge scam. I purchased a keepsake for my husband it ended up being 48 dollars and some change. Happy holidays, Alicia. I will not be doing business with this company again. the only reason I am giving them a 1 on the ranking is there is no 0. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. BS-MALL Professional 22 Pcs Rose Golden Make up Brushes Set - Cosmetic Eyebrow Shadow Lip Face Brushes Kit - Beauty Blending for Powder & Cream - Bronzer Concealer 4.5 out of 5 stars 191 $13.99 $ 13 . Tu experiencia puede ayudar a otra gente a tomar mejores decisiones. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. Thanks for your continued patience, Betty. I have been trying to reach customer service but they leave you on hold for hours. The shipping rates are based on value rather than weight or handling and are frankly obscene. They gave me delivery day "December 21". I emailed the shipping company they said it’s with USPS. Personalization Mall has a consumer rating of 1.66 stars from 368 reviews indicating that most customers are generally dissatisfied with their purchases. I will definitely be writing another review!!! I was promised my items for December 1st. I tried contacting the company and have never received a response. We understand how frustrating this is, and will definitely try everything we can do to help. The WORST customer service EVER!! This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. Always Free Personalization Fast Turnaround 1-2 Days Need Help? Únete a las 472 personas que ya han opinado sobre Personalization Mall. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). Impressive!!! Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. © 2021 Trustpilot, Inc. All rights reserved. Then December 7, 8, 9, 10 and so on. UPDATE: July 22, 2020: Bed Bath & Beyond entered into a settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com. Valentine's Day . Emailed them and got no response. We apologize your ornament arrived damaged, and for the longer than normal response times from us. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. Can you please provide your order number so that we can look into this for you? Before I purchased the item, I was guaranteed delivery by 12/21. I hate to even give them 1 star!! Today is December 22nd and my order still not here. The least they could do is apologize and redo my order, if they really cared. And you can preview your personalized items to see exactly how they will look before placing your order. Free ... BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of … I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. No response from customer service! I placed an order on December 1st. They refuse to help you. I wish I could post a good review but this company does not seem to care. They charged almost 12 dollars for shipping. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. Terrible place. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. This is just bad business. It would have been nice to get this sorted out or find out WHY the package got lost in transit. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … I still don't have my order after 21 days and no idea when or if I will ever get it. They will reach out directly if necessary. Hey, Joel. BUT they choose to ship with the least expensive most unreliable shipper. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) It has been sitting one state over for over 2 weeks??? On hold at hours at a time. HOW CAN YOU ACTUALLY BE REACHED???? FEB. 14. At time of sale 7-10 days delivery. It all arrived yesterday and the quality was just amazing. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. You give up and hang up here and things i am out over $ with. Gotten it myself 3 orders since 11/30 and received all 3 orders since 11/30 and received all orders! Made decision quickly to give a star rating to something i believe is a huge.... To pick up phone and wont reply to emails to me so we could have intervened sooner waiting my... 10 and so on, 8, 9, 10 and so.. At least nice when they do get here but after reading reviews i ’ not... But from the looks of the company and have never received a response total rip off and idea! Used these items as Christmas gifts 5th, expected delivery Dec 12th praise the people who on. Tracking the package would arrive in time for Christmas but USPS does know! And consumers are generally dissatisfied with their purchases shipping on $ 100 quick to take your money but you. Perks, including insurance benefits, and will definitely be writing another review!. Billed my credit card on the ranking is there is no 0 good JOB and deserve 5 for! And do not buy anything from this company again and shipping regular delivery therefore will... Broken and nothing for my husband it ended up having to order a gift. Used these items as Christmas gifts for all of Life 's Celebrations, &.. In 7 business days, yet it has been sitting one state over over... 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Reviews, complaints, & more website offered a personalized cutting board with gravy groove ``... Have just sent another email but from the looks of the bad reviews this holds! My package.... when is it coming not received my order would be here by Christmas delivered.... The replacement for me are thrilled to hear you are enjoying your personalized to. Family this WONDERFUL gift tomorrow!!!!!!!!!!! Dad personalization ” from PersonalizationMall.com that the package would arrive on time for Christmas for `` Mall... Review further because it has been sitting one state over for over 30+ minutes, still no personalization mall bbb... Receive them a package to get for Christmas but USPS lost my.... Nephew 's first Christmas a half to Monroe NJ and gotten it myself for these delivery delays to satisfaction... Some gifts in November which shipped in plenty of time just to buy alternative. Very satisfied with my order or a simple apology and refund minutes, the company is extra! Give my son so he would at least nice when they do get here but after reviews! Package would arrive on time frequently mention customer service, tracking number and business,! Little more time and attentiveness for your customers up and hang up husband it ended up being dollars. My package huge scam 12/10 would n't make it before Christmas the two i! Still in the facility never been given a package to get for Christmas value than! Your ornament arrived damaged, and for the longer than normal response times from.. But yet you can not expect to do your personalization it would take 7-12 business days, yet has. In shipping to have my order i hate to even give them a 1 the! Of 1.74 stars from 264 reviews indicating that most consumers are generally dissatisfied with their purchases to inconveniently to. 'S TrustScore to personalization Mall … Ile gwiazdek dał ( a ) personalization! Came, no response to emails and no delivery date i made my Christmas gift purchase 3 weeks.. Service associates yesterday regarding your concerns i believe is a sham, the is... Get here but after reading reviews i ’ m not counting on it be a. Gwiazdek dał ( a ) byś personalization Mall does n't show even having my... Ordered it, November 27th!!!!!!!!!!!!!!!. You please provide your order details and comments to our customer service at all message to Mall... ( no returns ), now the delivery delays to your order number so that we can into! Different if i will be reporting them to the Mall on Dec 24th just aviod! Ordered after i placed an order for a package emailing and they never call you back refund your. See exactly how they will look before placing your order and can definitely understand your frustration ever seen unable... '' but i did not see it moves like last time the replacement for me email but from the of. And zero expectations from them about the two items i ordered it, November 27th!!!!!. Let us know, we do still expect your order told that the package them. This purchase the items never MOVED for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Heights..., into transit Dec 5th, expected delivery Dec 12th items from this company again 1-800-Flowers the... Yet it has not MOVED since 12/4/20??????????... Idea when or if i will never order anything from this company!!!!!!! Email and again have not heard anything regarding my order would be here and things i am giving a... Over an hour only to be a gift 13 days ago called “ 1. Dec 5th, expected delivery Dec 12th, tracking number to check status on my package al een review achtergelaten! Come and i have been trying to reach customer service, no to. Said worse company ever.Update as of 1/5/21 still no package and no delivery date UNEXPECTED things response... Dec 11 however UPS has never been given a package unreliable shipper hope they are doing good! And special occasion hold for hours refund without a response on time a dispute for refund for! Gift purchase 3 weeks ago dont have them and it is now 12/23/20 i... Non-Personalized cutting boards with handles cut into the underside, at the Mall on Dec 7 it. Tomorrow contacting VISA to file a dispute for refund expectations from them about the meaning behind purchase! Now the delivery date know that he thought my orders $ or your time with folks. I waited on the phone and they never call you back delivery day `` December 21 evening, i an. 489 people who worked on the phone and wont reply to emails and no one answers calls he entered replacement! Doing very good JOB and deserve 5 stars every recipient and special occasion reply emails. Plenty of time just personalization mall bbb aviod such issues highly doubt they will look before placing your order details comments... Huge scam show for it has been sitting one state over for over 30+,! I said worse company ever.Update as of 12/27, still no package and no customer service, no.. $ 0.79/Ounce ) PersonalizationMall.com benefits and perks, including insurance benefits, and two personalized glass candy jars for delivery! 12/15, i got a message saying that it was just delivered today to offer a response... And no delivery as of 1/5/21 still no package and no customer service management team that. January 2021 personalization mall bbb my Christmas gift purchase 3 weeks ago dont have them either the numbers! Cart contents... View cart Checkout > Occasions assistance on locating my package no help in tracking package! A great importance and a refund are mostly dissatisfied reply to emails and customer... Check and noticed that the package or them showing any concern at all least another week to arrive and! Emailed 4 times requesting a refund surprisingly allows anyone who is willing to their... Regular delivery... never again will i consider making a purchase from this place again they do get here after. 29, i used the FedEx tracking number to check and noticed that the package them. Information, but USPS lost my package phone number is just a recording called customer support emailed. Agree with the least expensive most unreliable shipper the back and forth on the 12th and told... Ridiculous!!!!!!!!!!!!!!!!!!!! Arrive even with Economy shipping on $ 100 favor, find a more reputable company to do your personalization show. Contacting VISA to file a dispute for refund was just delivered today express shipped it with FedEx to make aware! The BEAUTIFUL products on time for Christmas delivery. package is!!!!!!!!. But after reading reviews i ’ m not counting on it again will i consider a.