ordered some flowers and what we received was not what we paid for. Reply. It appears they claim to be in every town and City in the world with a promise of next day delivery! I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. The worst communication i have experienced and appalling customer service. Eventually they said that our complaint should have been within 5 days - it was day 6 . I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! ?) Serenata are my favourite site for purchasing flowers for my sisters or my friend. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. Avoid this company like the plague as they are disgraceful!! Check out what 170,461 people have written so far, and share your own experience. Please have your order ID and the recipient’s address ready when you contact us. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. I paid a ridiculous amount of money for it, including the specific delivery window. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Serenata Flowers that I ordered online number [protected]. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. As if I'm going to repeat order from a company which delivers dead flowers! I wish I had of seen some of the other comments on this company before I ordered the flowers. I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly. I know they arrived when they should have done as we had a tex message to say so . We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. Thanking you for your help Ken Keith, Hon Secretary, Sent to my friend for her 80th birthday. Excellent service, easy to order. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. My friend loves her flowers. Use this comments board to leave complaints and reviews about Serenata Flowers. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. My friend said the flower were beautiful. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. I decided to send my friend flowers for her 30th Birthday. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? The flowers were not worth £30. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Would definitely recommend. My friend was delighted with her bouquet. First time I have ever seen the delivery arrive ! Delighted with the letter box, flowers were exactly as ordered, in fact better. And are they brown and rotten. Serenata Flowers Ann Goberdhan 2 reviews. Do you agree with SerenataFlowers.com’s 4-star rating? Naturally we did not want to report it to the friends who sent the flowers. The flowers I ordered Autumn Burst are wilted, plus the small box of chocolates are both damp underneath from being in the bin. I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. Serenata Flowers Gordon McKenzie 3 reviews. Instead they will offer 20% off a future order. So they sat there for some time before I could get them into water. There is no facility on their web site for publicising their poor service. Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. Pics of : Serenata Flowers Uk Reviews. Find out what genuine customers have said about serenataflowers.com. The flowers arrived with no message and no senders name included. DO NOT USE!!! I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! I paid a ridiculous amount of money for it, including the specific delivery window. She was very pleased with them. Real reviews from real people. Colours and condition of flowers were very good. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. I definitely do not recommend these flowers. Should have been delivered on 12/12/20. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. She works in a king George hospital. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. I love them. Flowers are always a wonderful gift both to give or receive. You can find contact details for Serenata Flowers above. You have ruined mothers day for both me and my mother. I will never order flowers online again after this experience. They just wouldn't stop with the emails. Reply. They arrived 2 days late and damaged. Serenata Flowers always deliver a great service and keep you informed on the order progress. For complaints, dial 0117 911 3622. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Miscellaneous K-LEE GOODALL 0. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. Friend adored her flowers — they were as described as in picture”. Has anyone ever heard of guard petals? I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. I have made a complaint to customer services all day and have been told that i got everything i ordered. I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. Absolutely terrible and embarrassing. I ordered flowers for my sisters 50th birthday to be delivered to her work. Their customer service is appalling, then I find out their true base is Malta! I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. When I complained about receiving dead flowers they replied with this As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. Check out the most recent, valid discount codes for January 2021. Read 77 reviews, get contact details, photos, opening times and map directions. Get more for less – £5 at Serenata Flowers today! There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Share. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. I have used Serenata Flowers before and have not had any problems, but this has put me off using them. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. Insights into the floral world at Serenata Flowers. She told me her bouquet was fresh. You cannot ring and all you get is automated messages. The recipient was absolutely delighted with the flowers. You can find contact details for Serenata Flowers above. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ They list a series of positive responses which they have selected from feedback they have received. The flowers were to be delivered on a Saturday, she lives above a pub. I have told all of my friends not to use Serenata. I asked for a refund and told it was not customer policy. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. Serenata ranks 1st among Flower Delivery sites. This was not up to the standard I expect from Seranata.Very poor value for money. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. I have used Serenata flowers on numerous occasions and never had any problems until this time. Serenata Flowers has collected 5506 reviews with an average score of 3.54. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. We made an overview of all the companies and florists that offer flowers. Such a good price.Won't order from anywhere else! The company are saying the flowers were delivered. perhaps it was communicated to our friends who sent the flowers. I would not have paid anything for this selection. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. My response to SERENATA is to NEVER use them again! Very very disappointing, will never use again. GB. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Moreover I could find nothing on the web site to say this. I believe this order was kept overnight in a cold delivery van! I was then asked to send another picture. Dreadful customer service. Search for Florists near you on Yell. GB. Lots of people love to have flowers in their house. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com However, I received flowers via Serenata from my brother and the quality was poor. Absolutely horrendous service. Serenata Flowers Rubbish flower delivery site. I have contacted their press department for comment. I have tried unsuccessfully to download the confirmation to my order [protected] The flowers your company supplied were, according to the friends who received them, very acceptable. I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. I ordered flowers from Serenata for delivery on Easter Saturday. I know covid and festivities may have impacted this time but it would have been nice to know.. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. The recipient tells me the flowers were beautiful. (Saturday 28th July, 2018) Warn everyone you know not to use this company. She was obviously upset and embarrassed to tell me about it. Was not expecting that! When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. Flowers were delivered a day late Flowers were delivered a day late. How can companies get away with this. And all topped off with 5 days to process my refund 5 days? Thank you for a quick response. Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … They were more leaves than there were flowers which were very small and ugly looking. I have been a customer with them since 2016. Very professional and reliable of course. I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. With prices starting at £29.99, you can save … Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. All rights reserved. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. An awful experience. A few miserable flowers with lots of foliage passed its best. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. As a gesture of good will Serenata Flowers should recompense me. You've already flagged this Reply from SerenataFlowers.com. I don't recommend dealing with them at all. Excellent ! The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. Beautiful. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. I filled in the complaint form and sent the requested photographic evidence. … Dear Gordon, Thank you for sharing your feedback. Don’t you think one should know the about Serenata flowers? You can find contact details for Serenata Flowers above. © 2021 Trustpilot A/S. The picture advertised on line looked nothing like the flowers that arrived. Initial Serenata Flowers complaints should be directed to their team directly. I tracked that order on the 12/12/20 and for most of the day it was not moving. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. For complaints, dial 0117 911 3622. They do not deliver on time! No better service out there! Paid £39.99. I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. This company has no empathy and is a disgrace. Useful. It arrived virtually dead and smelling of rotting vegetation. Nothing like the bouquet advertised. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. What can you do to compensate this please? All rights reserved. Bristol District Spread Eagle Club. Initial Serenata Flowers complaints should be directed to their team directly. She lives in UK, so i found a uk based online flower delivery service. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. That wasn't acceptable, as my friends weren't going to be at that address later. Would definitely recommend Useful. Initial Serenata Flowers complaints should be directed to their team directly. Do not place an order with this florist it was £50 down the drain. Do not waste money on this is company!!! Yes, Serenata Flowers offers free standard delivery on all orders. © 2004-2021 ComplaintsBoard.com. I need it so I can be refunded by our Club Treasurer They arrived on day of her birthday. They were in poor condition and the next day had wilted. All white, mostly buds and now a week later in full bloom ! It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. Mark Baker 4 reviews. There are no flowers. The flowers that arrived were very old and dying. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Great all round thanks. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. Share. As it happened they were to be part of a birthday present. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. Delivery as describedMy mom loved them Thank you. Serenata Flowers - Happiness Delivered. by ringing interphone. When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. I went back to check the website and no where on either the flower selection page order the order processing page did it suggest flowers … By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! I cannot contact them directly. 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