twitter. I am only wondering this after reading your post. Diabetes “coaching” services are available in-person and remotely via phone and the internet for children and adults. HOME; SHOP. Tandem t:slim G4 Insulin Pump with Dexcom CGM Integration Approved by FDA Tandem Diabetes Care won FDA approval to introduce its t:slim G4 insulin pump, a device that is a hybrid of the populart:slim insulin pump and Dexcom G4 PLATINUM continuous glucose monitor (CGM). The t:slim x2 has kept up with technology, allowing for updates of existing features by downloading them from the company's website. I have had multiple issues: higher (unexplained) blood sugars (my A1c jumped from 8.5 to 9.2 in 3 mos. Check our FAQ. Same experience as before. It is perfect for carrying your pump at the office, the gym, or on the couch Most commonly, consumers tend to contact Tandem Diabetes Care to ask questions about: Product/ Service, Request for Information, Return/ Replace. It’s AWFUL !!!! Basal & bolus settings in same time slots; may take several steps to edit, Extra confirmation steps with all programming, Company’s long-term viability is uncertain; pump is their only product. If I could have reordered a Revel I would have. I have been on medtronic pumps for 25 years. I had no problems with Medtronic, but I was enticed by the Tandem story and my endocrinologist’s recommendation. Review times at the FDA are probably longer than usual due to the COVID-19 pandemic, but given the strong trial results and the FDA-cleared algorithm for adults, Control-IQ will likely be available for children by the end of the year. EASY TO USE. I got the distinct feeling they were trying to rush it to make more money. I am beyond frustrated with my new Tandem tslim pump. I like Medtronic’s connector much more than Tandem’s. The clip – they do have lots of room for improvement, but I don’t keep my pump in it’s case. To make matters worse, the occlusion alarm is SO LOUD and you can’t disabled the sound – so I have a pump that has occlusion errors constantly, which occur in public, so it appears that I have some embarrassing dangerous medical emergency happening. I would strongly recommend to any individual with diabetes (especially long-term diabetes w/complications) not to get an insulin pump from Tandem. Patti Burns from Buckley WA, Dealing with blood sugar issues all weekend, I spoke to Alex in Software. Review authors value the most Insurance Plans Acceptance. Since I received my pump In February of 2020 the person who trained me didn't even know how to train me correctly, and she stated that to me. It is an innovative insulin pump technology that can be updated remotely by the user to install new software onto the pump device as new technologies become available. If you were looking for someone to advocate for your best interest do not use this company! Always affecting my blood sugar levels in a very negative, dangerous way-I have many complications from my diabetes. So advanced. Earlier this year, my doctor again recommended a different brand of insulin pump…the Tandem t:slim x2. Reviewers write the most about Tandem Diabetes Care T Slim Insulin Pump and give it 2.8 stars out of 5. The nurse called to check on my progress which led to her contacting her rep. NEWSFLASH: Animas Exiting Insulin Pump Market . Very unhappy with this company. I agree on the wasted insulin due to priming, but that would happen with any system except Omnipod. In the short time we’ve been together we’ve enjoyed pizza nights, springtime basal adjustments, travel, work and will soon be celebrating our first Christmas together. Every time I called for assistance after that the technical support never answers and you have to wait at least an 1-2 hours to hear back. Other pumps give you a low battery warning that starts days before you truly require a change, but Tandem gives you a few hours if you’re lucky. Review #2064994 is a subjective opinion of poster. Review #2189290 is a subjective opinion of poster. I just received my pump and had my training appointment with the nurse at our local clinic (who incidentally has the same pump). Understaffed and overwhelmed tech service needs to be addressed to make the Tandem experience a satisfactory one. My endocrinologist strongly recommends Fiasp insulin. Contact Tandem Diabetes Care Customer Service. We followed all the instructions to the tee and when the cartridge was loaded and error message came up, not once but three times. No products in the cart. All of which cannot be used as active insulin. The t:slim X2 insulin pump (Tandem Diabetes Care) is for continuous subcutaneous insulin delivery to manage blood glucose levels in people with type 1 diabetes. One of the flagship features of the X2 pump is future firmware upgrades. Designed to be used with the t:slim Insulin Pump System. My reason for changing pumps was because while both pumps are supposed to “ mimic” the pancreas, I had problems with frequent rapid lows, the 670g was supposed to stop delivery but it never stopped before I would actually get to 60 or so. I would actually recommend the Insulet Omnipod as this eliminates the infusion set entirely, you simply fil the pod, remove the adhesive from the pod, stick it where you want it and use the Dash touch screen controller to insert it and start insulin delivery. I started using the Tandem t:slim X2 insulin pump on December 13 and this review is long overdue. Review #2003968 is a subjective opinion of poster. Three random screen touches deactivates the screen and locks the pump for safety. Dennis (Dennis) August 21, 2019, 3:13pm #13. I don’t know how it is suspending in the night, I’ve had mine 4 years and have never had that happen. I use a Tandem T slim insulin pump for my Type 1 diabetes. And if you can’t calibrate the pump with a fingerstick in time, the 630g just stops giving you any reading. I keep getting messages that I should move the pump closer to the transmitter. This over-priced machine is irritating, the supplies over-priced and low-quality, and the features are far outstripped by the cons. Since switching to a Tandem pump, most of my sites have failed prematurely. Premium 3D Metal Eagle Pouch case with Belt Clip for Tandem Diabetes Care Insulin Pump (T:Flex Pump/T:Slim G4 Pump/T:Slim X2 Pump) (vertical/1/copper) £28.06 £ 28 . That would have been helpful to have known when dealing with the Tandem sales team. I do know that fiasp users and Apridra users do report a big increase in occlusion issues with the x2, probably related to the difference in cartridge design. The device is up to 38% smaller than ", "Do your research before making a purchase or agreeing to a type of insulin pump.". My doctor is extremely pump savvy and feels this is the best pump on the market– and I am on the Dexcom G5 CGM ( which I LOVE) . In my opinion, the t:slim x2 is simply a better pump- however there is one (not major) aspect that was far better on the Medtronic 640G. Correction boluses aren’t working properly to reduced sugars. I was sent another refurbished pump. Our Story ; FAQ’S/CONTACT US; Login ; Cart / $ 0.00. My trainer (who was a type 2 diabetic and not a pump user) told me during training that the pump charged in roughly 20 minutes and recommended I plug it in to charge while I showered. Just talked to my friend with a brand new system. The t:slim X2 pump, Basal-IQ technology, and Control-IQ technology are indicated for use with NovoLog or Humalog U-100 insulin. However it is also part of life with pumps that there is no perfect option, they all have benefits and drawbacks and so finding the right set up for each individual is important. These conditions very frustrating for customers embracing new technology critical to their health. Tandem is in the process of launching a smartphone app for its t:slim X2 pump. This is really unacceptable because if, during the night, my blood sugar goes low and the suspend feature is activated, it will start giving me insulin again if the connection is lost. My weight has also been consistent. I had also asked to file a complaint regarding a tech who has been most uncooperative, rude, mean &;;;;;;;;;;;;;;;;;;;; has told me "you are not getting a new pump" stating that I must have done something wrong. SHAME ON THIS COMPANY. This much-anticipated system connects the t:slim X2 pump with the Dexcom G6 CGM (continuous glucose monitor), providing glucose prediction and auto insulin shut-off when a … The touch screen was described as “innovative”, but it is extremely sensitive. I have owned the Tandem pump for 5 months now. For a company that deals with supplying durable medical equipment, the customer is not in the best interest. T Slim Pump Reviews . I was diagnosed in 1963 with type 1 diabetes. In any case, don’t assume switching to Medtronic is going to fix your woes, because it sounds like all devices have their own issues. Relayed this information the nurse and she then told me that another patient was having the same situation. I’ve been wearing a Tandem pump for nearly 4 years. No insulin pump is ever going to be a cure, but pumps can drastically improve quality of life. for the highs, I know one common thing I see with people switching to the Tandem pump is not purging all the air from the cartridge during set changes. Hi Pat, To clarify, Integrated Diabetes Services does not sell Tandem pumps. Need Tandem to correct this. I have now been on the t:slim X2 for almost 2 months and wanted to update you on how I'm liking the insulin pump so far. While these seem minor issue, they are annoying when you want to just bolus or look at your pump. 5 out of 5 stars (59) 59 reviews $ 49.00 FREE shipping Favorite Customer service is a joke!!!! Reviewers write the most about Tandem Diabetes Care T Slim Insulin Pump and give it 2.8 stars out of 5. Thanks for all your comments. Yes pumps, cuz now I have two pumps and two chargers that are not working. It seems like they rushed it before perfecting the design. And of course when you fill it up, it doesn’t tell you how much it’s actually logging (it always says “240+”) – so you know you’re just wasting expensive, precious insulin. I don’t think you are waisting all 12 units of the prime, you are only wasting the droplets. I made the change and used it for several years without many issues. The t:slim X2 insulin pump (Tandem Diabetes Care) is for continuous subcutaneous insulin delivery to manage blood glucose levels in people with type 1 diabetes. Tandem is awareof everything I am saying. I have been having problems getting the tslim to charge. Earlier this year, my doctor again recommended a different brand of insulin pump…the Tandem t:slim x2. We are processing your message. Real-time data is great. Every single time you change the cartidge/tubing, you are REQUIRED to waste Ten units of Insulin for Priming (for those of us doing the math at home, that’s 100 units every ten sites, a HUGE waste and frankly very greedy move by Tandem). I didn't do my own research. I have been on pumps for years, and the last 15 years on the Medtronic pump which was much more user friendly in my opinion. I regularly (we’re talking more than 3/5 days of the week) wake up to find that rolling over in my sleep has suspended my pump by accident. I flew from St. Louis to San Diego in September and had zero issues with my pump and Dexcom. t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. EASY TO LOVE. Whether you’re a person living with diabetes, a relative or caregiver, or a healthcare provider, we make it simple to explore the t:slim X2 Pump’s features on your mobile device. Please don't bother with Tandem Medtronic was way better and i will be replacing this hunk of Crap with a Medtronic pump. If I can’t bring my sugars back to normal values, I will send the pump back. Combined with the Basal-IQ technology, glucose … What is your customer experience with Tandem Diabetes Care? Warning to consumers and health insurances Replacement Pumps are all refurbished and have technical problems that could result in loss of insulin delivery. I won’t buy the new one this fall unless this is corrected. The app can wirelessly upload the data to t:connect, meaning users won’t have to upload their pump data via cable anymore. I hate this pump too. While the t:slim has definitely been moving up the ladders in diabetes care, there is a new pump on the horizon, the t:slim X2. The t:slim Insulin Pump 3mL cartridge with t:lock is built around the latest insulin delivery technology. I like the touchscreen and the “modern” look of the pump. Just started on the Tslim x2 two weeks ago. This is my life line and I cant get anyone to help me. Tandem Diabetes Care was first mentioned on PissedConsumer on Jan 21, 2014 and since then this brand received 29 reviews. So you might want to consider switching insulins. The Tandem T:Slim insulin pump is now available in the UK. In January my new T-slim X2 died. As of early Saturday morning May 30th my Insulin pump starts alarming me and my BS is high and it has no battery power and I had a full charge Friday night before bed after I got off the phone with tandem. I’ve just started using the Tandem X2 pump.I like the basil iq technology and am waiting for the Control iq technology to be approved. Most commonly, consumers tend to contact Tandem Diabetes Care to ask questions about: Product/ Service, Request for Information, Return/ Replace. Before purchasing it, I asked my doctor if the Tandem pump supplies were covered under Medicare because I knew I would be changing to Medicare this year. Review #2070946 is a subjective opinion of poster. I can read the screen and the pump and the sensor communicate properly. I dislike my Tandem TSlim. A little pat on the back goes a long way, tell him i said Thanks. Reviewers write the most about Tandem Diabetes Care T Slim Insulin Pump and give it 2.8 stars out of 5. I had used Medtronic pumps for twelve years, and it was time to upgrade. Hmmm. We’ve passed info on ton Tandem for Quality improvement. Look at the technical calls I've made to your company. Called everyone I had numbers for from when I bought this pump a year ago and NO ONE! I started using the Tandem t:slim X2 insulin pump on December 13 and this review is long overdue. The tubing segment (or whatever ridiculous name Tandem gave it) is far from environmentally friendly, and so much as sneezing on one will cause it to set off the tubing-insertion piece early, ruining the site unless you feel like being a mad scientist and lumping your medical supplies into acceptable condition. t:slim review UPDATE: I am no longer using the t:slim pump. I had an X2 that did have some occlusion issues, it was replaced and the issue never happened again. Tina, I see your problem is over a year old and hopefully it’s been solved by now, but if not I would gladly trade you my year old Medtronic 670g pump along with the CGM system for your Tandem T-slim X2. The transmitter cracked and they no longer produce them, so they “upgraded” me to the 630g. I’m going to look into this because I know they have a steel cannula option that we may want to look into. I understand I'm part of a small but significant group who had trouble, but Tandem is listening to the handful of us with problems and hopes to resolve them. The t-slim Insulin pump by Tandem Diabetes Care offers subcutaneous (under the skin) insulin treatment for the management of diabetes. After 2 months, I am mostly happy with the pump. I am 5’6″ and 160 lbs, I use my lower abdomen as my infusion site, and I’m a side sleeper. It forms a part of the t:slim X2 System that receives and displays continuous glucose measurements from the Dexcom Sensor and Transmitter. Did you change any settings on the pump like duration of insulin action etc? For more information about PissedConsumer check out our I’m now using the Trusteel (I still get occlusions). From shop InsulinPumpBands. Diabetes is high maintenance enough. I had placed an order on Friday were supposed to get it shipped overnight for Saturday never did get it need to talk to my Representative who I do not know who it is please I need help. While the t:slim has definitely been moving up the ladders in diabetes care, there is a new pump on the horizon, the t:slim X2. I had issues as an Apidra user and had concerns about inconsistent basal delivery and worsening control. You’re right, it’s long and tedious and if you don’t have good manual dexterity you can easily end up with a lot of air in the cartridge which could lead to a lot of high blood sugars and even increased risk of ketones. agreed on all counts the clip is often either too tight, or too lose (You can tighten it up by giving it a pinch with some pliers since it’s just a bent piece of metal (Like a paperclip) Or you can use a secondary holder like an old school phone case etc. I hope you get the customer service you need to address these concerns, and it gets much easier. The only data loss was from my CGM session needing to be restarted when the pump restarts (because I do not have my Dexcom on my phone) The issues you are having sound very extraordinary and we would like to work with you to resolve them and facilitate an improved pumping experience. The beauty of the t:slim X2™ insulin pump is that it is up to 38% smaller than other pumps, 1 yet it can hold a surprisingly large amount of insulin (up to 300 units). Review authors value the most Insurance Plans Acceptance. But, she did not. It must be like an air thing, or it’s not properly administering insulin. Medtronic MiniMed 630G with Enlite. So I either have to remember to turn on volume at night and turn them off in the morning, or have the stupid thing beeping all day. You also definitely do not want to dive straight into control IQ use after starting the pump to be sure that is not another factor as any issues it has will be hugely magnified with cartridge or set issues. I have tried the Autosoft 90, the TruSteel, and am now using the VariSoft. More on that in my earlier post here. It automatically resumes again when the sugar passes nadir and starts rising again.I’m happy to see this predictive feature. After 2 months, I am mostly happy with the pump. Not contacting me. We would be happy to discuss the different hybrid closed loop options and which would fit your needs best. I can understand the occasional problem ,which I have had before, but am in a panic about this latest development.as I now will run out of infusion sets long before my next order. That is really problematic! Reviews by Gary Scheiner and Will Dubois cover pluses and minuses of the 670G. I wear tandem have for over a couple of years I have had issues a couple of times your tech team is horrible you guys don’t back your product it takes to elements in a company to be successful witch is product and customer service you lack at the customer service people like me type one diabetics rely on you guys to do your jobs when your product fails to replace it not to tell me lets see if it happens again that plain stupid. Just a few days ago, I received another refurbished pump. In the time while I waited to hear back I called the pump trainers boss to see if she would answer and she didn't and it's Monday night and I still haven't heard from her either, Her name is Kristy Castillo and I spoke to her this past week. Sugabetic) has lived with type 1 diabetes since 1988, when she was only 4 years old. Better business Bureau 4 years 1.00am pst Wednesday the 25th November pump ( i now have a cannula. Up when we ’ re using or possibly the pump screen to visually when. 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