I have gone through 2 of them and neither want to connect to smartthings. It is only certain zwave perimeter security devices (locks, garage door openers being the most common) that use whisper pairing. Different models of Kwikset smart locks are compatible with SmartThings, same as SmartCode 910. I also got a Kwikset Convert (Amazon Cloud Cam edition) a few days ago that I set up. After pairing, the lock goes back to full power radio mode, which is why it works further away AFTER pairing. I've read the few posts here on the subject, but no luck so far. ... 916 SmartCode Traditional Electronic Deadbolt with Zigbee Technology. The instructions on the LockManager are a bit confusing. I wish the instructions that came with the lock were a bit clearer in how to pair. Never had any issue while on HomeSeer with the locks. It offers the ability to randomize the pushing of different numbers to prevent potential intruders from detecting your actual code. It worked on the first try. Its been working great, haven't had any problems with it, although the door it's attached to is only 10 feet or so from the HE hub, with essentially direct line of sight. Pairing your device. Plan to install it this weekend. Assuming you mean zwave (not zigbee), you probably need to get closer. 2GIG. I’d give Kwikset support a call. The SMARTCODE 916 Z-WAVE TOUCHSCREEN CONTEMPORARY IRON BLACK SINGLE CYLINDER ELECTRONIC DEADBOLT WITH SMARTKEY SECURITY by Kwikset has new technology as well as a new look. Her is what I did. The 914 has a zwave plus board. My suggestion is to make sure you got the Zwave model, not the Zigbee and try un-pairing and pairing again holding 8 inches or so from the hub. With these partnerships, we bring you smart home connectivity starting with your Kwikset smart lock. Initiate the Exclusion process at your Z-Wave or ZigBee controller. The Wink Hub / Wink Hub 2 should emit a long flash of green light to indicate successful pairing. Free delivery on eligible orders of … Exclude/Include and Factory Resets are non factors as well. I had this some problem happen to me when I had a new 2GIG controller added, and I tried switching it to Secondary to ST. Then I tried removing the 2GIG and neither controller saw the device. Tried to install the user codes and it would not take. The SmartThings Develoiers IDE allows you to cut-and-paste in the plug n play code and then do a save, publish and voila you have more functionality. I just did a conversion on one of my Kwikset locks from standard zwave to Zigbee over lunch. I want to add another 914 to a door that's probably 20 feet away, and has 2 or 3 walls between it and the hub. It’s really not that difficult. Connecting your SmartThings or Wink hub to Alexa is easy. I have two Zooz power strips in the closet with the hub so maybe even being close isn’t going to work because they may be the first hop due to proximity. While that might be true, it isn't true with Hubitat. Video SmartCode 915 & 916 Manual Door Handing Process. I probably went a little overboard but it works as it should now. In no case would it pair >12" away for me. Kwikset 99140-008 SmartCode 914 Keypad Keyless Entry Zigbee Smart Lock Connected Deadbolt Door Lock Featuring SmartKey Security in Venetian Bronze. 912 SmartCode Electronic Tustin Lever with Zigbee Technology. I often had to try more than once to get secure pairing to complete successfully on my kwikset locks, it was never more than 2-3 times. Z-Wave 500. Hum… I cannot remember, but did you install the Lock Manager by @ethayer in the SmartThings developer IDE? 1 Frequently Asked Questions How long will the lock operate on a set of batteries? Did you change the default device type to Z-Wave Reporting (zwave-lock.groovy)? Open the SmartThings app that is connected to your hub. Lock Exclusion “Exclusion” refers to the process in which the lock is removed from a Z-Wave or ZigBee controller. Finally, I went to the 2GIG after separating it and making it Primary, and went to REMOVE DEVICE in the Toolbox, even though it claimed nothing was connected. The hub is about 4-6 ft from the front door. I assume everything should go well, since it should be just an improvement on the already proven 910 model. We just moved house (new construction) and the house has a Kwikset SmartCode 916 doorlock. Before I converted all my kwikset to zigbee, I had to be <12" to pair them (and usually more like 3-6"). I have this app installed and configured and it allows quite a lot of added functionality to the Kwikset 916 from within the SmartThings. ). I had problems pairing one of my 914s on arrival and ended it sending it back for a replacement. Platform Partners. My hub did not detect it at all. The Kwikset lock, though marketed for use with the Amazon Cloud Cam, works with any Zigbee hub. Maybe this will help others. Verified that the lock was reporting the correct status right away. Last time I did it I measured starting at 5 feet away, moving a foot closer each time and trying to pair. Argh. Refer to your control system instructions for more information. Hopefully once you actually get them to pair securely they will work well for you. I had a long ethernet cable to help! Just something to consider when troubleshooting. Then I decided to hit the button to pair and walk away to go to the bathroom, while I was away it paired fine. I would contact the Kwikset technical support line and see if they can determine if there is a hardware/firmware issue with the lock series you have. Mine were a little flaky on reporting, so I swapped out the zwave modules for zigbee ones - perfect since then. Not to dredge up an old thread, but I found this page searching for issues with my 916. I literally made an account just so I could post here and thank you eternally! Brad, An overview of how to pair or unpair Z-Wave and ZigBee devices to Harmony Hub Extender. Sorry about my earlier comment, I missed the part above in your last post. Oh, I’m not sure if the 916 pairs like the 910, but I paired it as a Z-Wave, not Zigbee (there were different ways to pair each type listed on the back of the instructions). But that was > a year ago, maybe the zwave modules play nicer with Hubitat now. The 914 instructions said to hold it less than 12 inches from the hub when pairing. Then reconnect your lock. Again, joining the hub works fine, but there is no functionality. The Battery level mysteriously shows up after either a few days or a week! When forcing the lock to include securely (I though at least by setting Secure Join to All Secure Z-Wave) I still show no indication of it joining securely. First make sure that all your Z-wave or ZigBee compatible locks are connected to your smart home hubs, and set individual names for each door. And that’s why I got the 916, as I looked for something that perhaps was supported better. You gave me the courage to try again and the explicit exclusion step worked like a charm!! Dashboard. I tried many times but it never paired. Then removed what smart apps I had on the real and added them to the simulated lock. I have a Kwikset 910 that I’ve tried to pair, also to no success. Thanks so much for your clear directions here. The specs and internals look the same. Thanks for the info—That low-power mode is interesting, and I guess it explains why they have to be so close. Except for User Lock Manager which I removed completely. Make sure the Wink Hub / Wink Hub 2 is blinking a blue light, then tap the "B" button on the lock to pair (the button in the upper-left corner under the battery casing). I’ll have to see how to get it working. I installed and programmed the lock for user PINs but after that I could not get it to pair. Will know shortly! I see some people showing secure settings under their settings but mine does not for any of my 3 locks. Clare Controls. Notice. The exclusion tool is hidden away/hard to find. Has anyone managed to get it paired with Smarthings? Has anyone else installed it yet to pass on any tips or cautions for the install? In theory, I could pull the lock from the door and get it very close to the hub (I have no way to get a longer ethernet cord any time soon), but even if that did work, then wouldn't it fail again when I put the hub where it needs to be, which is about 20 feet (straight line, line of sight, nothing in the way) away from the door? I tested this ad nauseum with my three Kwikset locks before swapping out the zwave modules for zigbee ones. I had to move my hub as well to pair with my Kwikset locks and Dome Shutoff valve. Who knows? I can tell that the locks receive lock/unlocks commands because the Z-Wave module blinks red every time I send a command but there is no action. SmartCode 916 Touchscreen (ZigBee) Smart Lock. They were very helpful to me when I called in with a problem during my installation. 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